Key Topics

Depending on time and your objectives, Mick ’s presentations will include some of the following:

 

Laws of the Jungle for Becoming Best of the Bunch
Based on Mick's book, create an awesome, award-winning customer service culture. Culture beats strategy every time...quit wasting precious time on strategy and start building a culture that lasts!  Your audience will walk away with powerful tools for creating an award winning customer service culture.

• An incredible guest experience and connecting with the guest—Priceless!

• No more talking about service, make it the #1 obsession.

• Engage employees and together create a "guest forever" culture

• Discover what it takes to make more money, have more fun and create a "guest-forever," highly profitable culture—from someone who’s done it from the ground up in nationally recognized award-winning organizations.

Yes You CAN! Tools for Success.
Develop a 'yes you can" attitude in work and in life and become the best you can be. Take an incredible journey in the heartfelt story of "a young man and his teacher."

• A powerfully emotional tale of attitude and perseverance, of challenges and triumph.

• In this wonderfully heartwarming presentation of "yes you can," your audience will see their own struggles and self-inflicted barriers and will learn to overcome them with wonderfully simplistic and powerful tools.

• The same tools used by the today's most successful people.

A Leadership Primer: Strategies of Excellent Leaders
Mick's most powerful presentation, having received more requests than any other topic. There is a huge leadership vacuum today that is affecting every aspect of how organization's function.

In this powerful presentation the gloves come off as Mick delivers an intense and engaging commentary on how to put lead back into leadership...no more wimpy management with this guy!

 

Performance Management Tools for Creating a World-Class Workplace
Powerful tools and techniques for creating a performance-based culture that puts performance "front and center."

• Harnessing the power of the performance management to develop and grow truly productive, full-potential employees.

• A performance management refresher to re-energize today's leaders.

• Performance management means no more “slackers!”

For more topic ideas please go see the workshops Mick has delivered.

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